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  • Themes
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    The Customer Experience
    The Customer Experience
    The customer experience has emerged as a pivotal driver of business growth, with each customer interaction shaping brand perception and loyalty.
    • The Customer Experience
    • Government & Public Sector
    • Privacy & Cybersecurity
    • Money & Financial Services
    • Technology & the Metaverse
    • Work & the Workforce
    • Energy & Sustainability
    • Cities & Urbanization
  • Insights
    Insights
    Not so private banking
    Not so private banking
    The Economist’s Swarup Gupta on cash, privacy and data in a digital future
    • Content Types
      • Video
      • Interview
      • Podcast
      • Opinion
      • Research
      • Article
    • By Region
      • Africa
      • Europe
      • Asia
      • North America
      • Australia
      • South America
  • About
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The Customer Experience

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Joy Kornik
First take by Joe Kornik
We think you’ll love this! Hyper-personalization supercharges CX
Michael Vigario
Michael Vigario
ACT Group
Heather Hall
Heather Hall
Protiviti
ACT Group CFO on how a partnership between finance and sales can help shape go-to-market strategies
Interview
Watch the interview
Oxford survey home page image

Protiviti-Oxford survey: CX crucial to success but most executives struggle to optimize performance

Story
Read the executive summary
Carol Phillips Hutchinson
Carol Phillips Hutchinson
Microsoft
Greg Hunter
Greg Hunter
Protiviti
Microsoft GM of Global Advertising: AI-driven personalization will fundamentally reshape the customer experience
Video
Watch the interview with Carol Phillips Hutchinson
Jim Stengel
What’s next for work with Microsoft’s Corporate Vice President of Modern Work, Jared Spataro  

A hyperfocus on customers: Former Procter & Gamble global marketing officer on building trust

Interview
Protiviti's Jen Friese interviews Jim Stengel

Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya

Video
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Barsali Bhattacharyya

Samsung Chief Design Officer Mauro Porcini: Human-centricity ignites innovation and purpose

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