Employees and customers 2030: What’s in store with John Hartmann, COO of Bed Bath & Beyond

Video interview
April 2022


  • 7:35 - I think there was a time when, as the digital business expanded massively and quickly here and abroad, [people thought] stores were a thing of the past. And I think, clearly, the pendulum has swung back in the other direction.
  • 10:48 - I think, looking 10 or 20 years out, we need to be able to allow our customers a very fluid relationship with us. In other words, they want to move in and out of how they interact with us, whether it's in a store, whether it's online, whether it's on the app, they want to be able to have a very seamless experience.
  • 21:20 - We've heard a lot about machine learning, we’ve heard a lot about artificial intelligence. These things are real. For the first time in our company's history, they give us absolute visibility to where our products are located across the entire supply chain, from order placement to the time it shows up at a customer's front door.

Protiviti’s Tom Andreesen, Managing Director and leader of the firm's Chicago office, and Joe Kornik, Editor-in-Chief of VISION by Protiviti, sit down with John Hartmann, EVP, Chief Operating Officer of Bed Bath & Beyond Inc. and President of buybuy BABY, at the retailer's corporate headquarters in Union, NJ to discuss the future of work, retail, culture, customers, capabilities, talent, emerging technologies, and whole lot more that’s in store.

John Hartmann, EVP, Chief Operating Officer of Bed Bath & Beyond Inc. and President of buybuy BABY. Previously, he served as president and chief executive officer of True Value Company, one of the world’s largest hardware wholesalers. He has previous retail experience as chief executive officer of Mitre10, a leading home improvement company, and roles in technology, strategy and M&A at The Home Depot. Outside of retail, Hartmann held senior positions at HD Supply, Cardinal Health and the Federal Bureau of Investigation.

John Hartmann
EVP, Chief Operating Officer
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Tom Andreesen is a managing director with over 30 years’ experience helping organizations develop and implement a variety of business and technology solutions to enhance their overall operations. Andreesen has also helped companies establish their risk management functions and overall governance programs to help with required standards and regulatory compliance requirements. He is leader of Protiviti’s Chicago office and Central Region Technology Consulting Practice Lead as well as a member of Protiviti’s global Technology Consulting leadership team.

Tom Andreesen
Managing Director, Protiviti
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